We have already assisted in so many cases that we are already familiar to numerous check-in clerks, Airline & Baggage personnel, and immigration and border control officers. We have built up a rapport with several airline and airport staff so that when we get called to a case they know they can trust us to deal with the matter amicably and efficiently.

When we are called to a case the first thing we do is talk to the passenger. Once they see a friendly face, who is a member of their community, they will immediately relax. This then allows them to relate their problems in a calm manner, and they will feel more comfortable imparting information which they may have felt was irrelevant or were too afraid to impart to airline staff.