We understand that airlines and their staff have a singular goal of assisting their passengers to the best of their ability. We also understand that a single flight has, at a minimum, 200 passengers, and with 3 or 4 flights checking-in simultaneously, the airport can get busy and chaotic even if every check-in is uneventful and gets processed smoothly.
However, as is the nature of the world, issues arise. Suddenly the clerk at the check-in desk needs to deal with the trials and tribulations of one single passenger, who is becoming nervous, agitated, and flustered, whilst the queue behind him gets longer and longer with anxious passengers tapping their feet in impatience and pointedly looking at their watches.
Or imagine a scenario where several flights are cancelled due to extreme weather conditions, and suddenly the airline and airport staff are dealing with hundreds of disgruntled travellers. Enter Flyaison, we deal with our clients, therefore taking them off the airline’s hands so you have one less person to worry about. And because we are familiar with most airlines code-sharing agreements and various airlines flight schedules we can quickly come up with a solution to get the passenger of the ground.
If there is any problem with a passenger, perhaps they have come late for their flight, perhaps they are missing some vital documents, a minor who needs parental permission to travel, or perhaps there is a miscommunication due to language barriers, we can be called upon to help. We will ascertain from airline staff what is required to get the passenger on the flight, take control of the situation to make sure the passenger has everything he needs to be able to check-in without further incident.
The airline staff can then safely continue processing other passengers safe in the knowledge that this passenger’s problems are being dealt with.
We are here to help you get your passengers off the ground.