One evening, we had just finished dealing with a case at London Heathrow, and were on our way out, when we noticed two men wandering around aimlessly, looking lost and befuddled. We approached them and asked them if there was anything we could do to help. They explained that they were part of a group …
This case happened when we were still working as private vehicle drivers but had already started our airport liaison service. We had been booked to pick up a couple of teenage girls who were flying in from Israel. When the girls did not appear at the arrivals gate long after the flight had landed, we …
We were contacted by a passenger whose flight had been cancelled due to snowstorms, and he had an urgent meeting in New York. We arrived at the airport to assess the situation and found the airport in chaos with hundreds of frustrated passengers and harried members of staff trying to sort everybody out. We knew …
We received a call about a 14-year-old boy, who was scheduled to travel to New York, but when he got to the airport the airline didn’t want to put him on the flight as there was no parental paperwork. The young man had no details other than his mother’s phone number in New York. We …